Business Remote Repair - Per Hour
NOTE: Requesting additional services not in the original diagnostics request will result in possible extra charges.
With Our Remote Services and Repair assistance option. An agent will create a secure connection to your computer and diagnose the issue right before your eyes.
Wireless:
Tier 1 - Wireless hardware install and upgrades (Access Point Devices, Controller Appliances, cabling tasks) Baseline deployment and configurations.
Tier 2 - Wireless Installations, advance tasks like configuring and deploying (Controller Appliances, Access Points, Cabling, and Standard route switch level tasks related to Wireless). This includes Datacenter, Controllers and branch locations
Tier 3 - Wireless Advanced configuration troubleshooting and deployment including (Edge, Wireless Appliances, Firewall, Distribution, Core, Datacenter, Controllers, Wireless Policies and templates, Onboarding wireless devices, Security and VAR interaction and complex route switch level tasks related to Wireless).
Networking:
Tier 1 Support: These specialists solve basic network issues and have a general understanding of the product and services. They gather customer information, analyze symptoms and determine the basic problem(s). They solve the user problems, including such issues as: Physical layer 1 and 2 issues, Network hardware and software install and upgrade, Installation, reinstallation and uninstallation tasks, Basic configuration troubleshooting, Cabling and wire management solutions
Tier 2 Support: These specialists have more experience and knowledge and can assist Tier 1 specialists with basic technical problems. They investigate the issues raised and check for known solutions to complex issues. They also review work orders to determine the extent of Tier 1 support already given and implement a Tier 2 solution. layer 1, 2 and 3 issues, Network hardware and software install and upgrade at a advanced level (Network, Appliances, VM and more), Installation, reinstallation and uninstallation advance tasks (Distribution, Core and Datacenter level devices), Advanced configuration troubleshooting and deployment
Tier 3 Support: These specialists solve Advanced to Complex network issues and have a advanced understanding of the product and services. They gather customer information, analyze complex problems and determine the root cause. They solve the user problems and offer new fixes and solutions at a advanced level, including such issues as: layer 1, 2 and 3 issues, Network hardware and software install and upgrade at a high advanced level (Network Devices, Appliances, VM and route switch), Installation, reinstallation and uninstallation advance tasks (Edge, Network Appliances, Firewall, Distribution, Core and complex route switch level tasks), Advanced configuration troubleshooting and deployment including scripting and API backend
PC Repair
Hardware install and upgrades. Baseline deployment and configurations. Installations, advance tasks like configuring and deploying.
Server Repair
Hardware install and upgrades. Baseline deployment and configurations. Installations, advance tasks like configuring and deploying.
NOTE: Requesting additional services not in the original diagnostics request will result in possible extra charges.
With Our Remote Services and Repair assistance option. An agent will create a secure connection to your computer and diagnose the issue right before your eyes.
Wireless:
Tier 1 - Wireless hardware install and upgrades (Access Point Devices, Controller Appliances, cabling tasks) Baseline deployment and configurations.
Tier 2 - Wireless Installations, advance tasks like configuring and deploying (Controller Appliances, Access Points, Cabling, and Standard route switch level tasks related to Wireless). This includes Datacenter, Controllers and branch locations
Tier 3 - Wireless Advanced configuration troubleshooting and deployment including (Edge, Wireless Appliances, Firewall, Distribution, Core, Datacenter, Controllers, Wireless Policies and templates, Onboarding wireless devices, Security and VAR interaction and complex route switch level tasks related to Wireless).
Networking:
Tier 1 Support: These specialists solve basic network issues and have a general understanding of the product and services. They gather customer information, analyze symptoms and determine the basic problem(s). They solve the user problems, including such issues as: Physical layer 1 and 2 issues, Network hardware and software install and upgrade, Installation, reinstallation and uninstallation tasks, Basic configuration troubleshooting, Cabling and wire management solutions
Tier 2 Support: These specialists have more experience and knowledge and can assist Tier 1 specialists with basic technical problems. They investigate the issues raised and check for known solutions to complex issues. They also review work orders to determine the extent of Tier 1 support already given and implement a Tier 2 solution. layer 1, 2 and 3 issues, Network hardware and software install and upgrade at a advanced level (Network, Appliances, VM and more), Installation, reinstallation and uninstallation advance tasks (Distribution, Core and Datacenter level devices), Advanced configuration troubleshooting and deployment
Tier 3 Support: These specialists solve Advanced to Complex network issues and have a advanced understanding of the product and services. They gather customer information, analyze complex problems and determine the root cause. They solve the user problems and offer new fixes and solutions at a advanced level, including such issues as: layer 1, 2 and 3 issues, Network hardware and software install and upgrade at a high advanced level (Network Devices, Appliances, VM and route switch), Installation, reinstallation and uninstallation advance tasks (Edge, Network Appliances, Firewall, Distribution, Core and complex route switch level tasks), Advanced configuration troubleshooting and deployment including scripting and API backend
PC Repair
Hardware install and upgrades. Baseline deployment and configurations. Installations, advance tasks like configuring and deploying.
Server Repair
Hardware install and upgrades. Baseline deployment and configurations. Installations, advance tasks like configuring and deploying.
NOTE: Requesting additional services not in the original diagnostics request will result in possible extra charges.
With Our Remote Services and Repair assistance option. An agent will create a secure connection to your computer and diagnose the issue right before your eyes.
Wireless:
Tier 1 - Wireless hardware install and upgrades (Access Point Devices, Controller Appliances, cabling tasks) Baseline deployment and configurations.
Tier 2 - Wireless Installations, advance tasks like configuring and deploying (Controller Appliances, Access Points, Cabling, and Standard route switch level tasks related to Wireless). This includes Datacenter, Controllers and branch locations
Tier 3 - Wireless Advanced configuration troubleshooting and deployment including (Edge, Wireless Appliances, Firewall, Distribution, Core, Datacenter, Controllers, Wireless Policies and templates, Onboarding wireless devices, Security and VAR interaction and complex route switch level tasks related to Wireless).
Networking:
Tier 1 Support: These specialists solve basic network issues and have a general understanding of the product and services. They gather customer information, analyze symptoms and determine the basic problem(s). They solve the user problems, including such issues as: Physical layer 1 and 2 issues, Network hardware and software install and upgrade, Installation, reinstallation and uninstallation tasks, Basic configuration troubleshooting, Cabling and wire management solutions
Tier 2 Support: These specialists have more experience and knowledge and can assist Tier 1 specialists with basic technical problems. They investigate the issues raised and check for known solutions to complex issues. They also review work orders to determine the extent of Tier 1 support already given and implement a Tier 2 solution. layer 1, 2 and 3 issues, Network hardware and software install and upgrade at a advanced level (Network, Appliances, VM and more), Installation, reinstallation and uninstallation advance tasks (Distribution, Core and Datacenter level devices), Advanced configuration troubleshooting and deployment
Tier 3 Support: These specialists solve Advanced to Complex network issues and have a advanced understanding of the product and services. They gather customer information, analyze complex problems and determine the root cause. They solve the user problems and offer new fixes and solutions at a advanced level, including such issues as: layer 1, 2 and 3 issues, Network hardware and software install and upgrade at a high advanced level (Network Devices, Appliances, VM and route switch), Installation, reinstallation and uninstallation advance tasks (Edge, Network Appliances, Firewall, Distribution, Core and complex route switch level tasks), Advanced configuration troubleshooting and deployment including scripting and API backend
PC Repair
Hardware install and upgrades. Baseline deployment and configurations. Installations, advance tasks like configuring and deploying.
Server Repair
Hardware install and upgrades. Baseline deployment and configurations. Installations, advance tasks like configuring and deploying.